Frequently Asked Questions
Everything you need to know about our premium lapidary supplies and gemstone services.
What is the typical shipping time for lapidary equipment?
Orders for in-stock tools and machinery are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
Do you offer international shipping for your gemstones and supplies?
Yes, SUVA Lapidary Supply ships worldwide. International delivery times vary by country and shipping method selected at checkout.
What is your return policy for lapidary rough and finished stones?
We offer a 14-day return window for items in their original condition. Please note that rough material cannot be returned once it has been cut, ground, or altered.
Are the gemstones sold on your site ethically sourced?
We pride ourselves on ethical sourcing. We work directly with mine owners and reputable suppliers to ensure all our rough and finished stones are conflict-free and responsibly mined.
Does my machinery purchase include a warranty?
Most of our lapidary equipment comes with a manufacturer's warranty ranging from 1 to 5 years. Specific warranty details can be found on individual product pages.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.